What Exactly is a CRM? How I admire creators and I will showcase why.

At its core: a CRM is merely a Form

Problems arise when you have tons of contacts

A CRM is Contact Management or Contact CRUDing

But A CRM today is More: Business & Processes

Business over Email, Business over Phone, Business over Contacts.

Indeed: A CRM are Opportunities and Contacts

A CRM Needs Digital Engagement and Social Media

Messaging Channels and Common Interests.

What’s Next on CRM?

Seamless Omnichannel Experiences.

More stories on Trailblazing IT — the eBook

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Product Management + Solution Engineer @Salesforce. Jugaad Innovation Aficionado. Web Application Development. Cryptocurrencies & Open Blockchains Apasionado.