Trailblazing IT — or a POV on the Business Technology Revolution in Europe

How AI, Chabots, CRM, Self Service and other technologies are paving relationships between companies and customers. Trailblazing IT will uncover some of these topics.

Trailblazing IT: Les Chapitres

1. AI / Chatbots
2. CRM / Self Service / Omnichannel
3. Digital Business
4. Dreamforce / World Tour
5. Video / AR
6. Jugaad Innovation
7. Volunteering

1. Chatbot Interviews
2. Retail Chatbots
3. Einstein Bots
4. Conversational Interfaces
5. Chatbot Tales or Why Care
6. What’s AI for Customer Service

1. Omnichannel Experiences
2. Customer Self Service
3. What exactly is CRM?
4. An API Love Affair
5. CRM or the 360º Vision

1. How Business Embrace Rails
2. Customer Cluster Analytics
3. Digital Customer Care Mastery
4. CDO or Digital Business Crew

1. World Tour Paris 2019
2. Dreamforce 2017
3. Dreamforce 2016

1. Demystifying WebRTC
2. AR and a Real Field Experience
3. Video Customer Experience

1. The Return of Jugaad: Frugal
2. Jugaad Innovation & IT Destiny

1. Voluntary Time Off
2. Setting up DE for Solidarity

Thank you for being here. Oui merci beaucoup !

Trailblazing IT is a collection of some of the articles I’ve written since 2015. As a blogger and as a digital business consultant I’d like to share some of my experiences as I have grown in my career in the business IT landscape.

“Trailblazing IT” is naturally inspired by Trailblazer. Thank you Mr. Benioff.

I pivoted to the business IT industry in 2014 coming from a 2 year start up adventure flop and a successful 5 year career in the audio and video software training & selling landscapes.

Trailblazing IT celebrates a number of little things: 6 years in Paris/France trailblazing digital customer experiences across EMEA, 5 years blogging in and around business technology, 3 year anniversary at Salesforce, a new starting Product Management role and a relocation to San Francisco as soon as everything goes back to normal? Whatever that means.

Thank you!