Omni Flows Pilot Spoiler Alert [2/3]

Designing Conversational Experiences & Business Processes

VIDEO SUMMARY [6min]

SKILL BASED ROUTING [SBR]: CREATE A NEW FLOW

WHY 3 OPTIONS FOR SKILL REQUIREMENTS?

IN A NUTSHELL

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lecharles

Product Management + Solution Engineer @Salesforce. Jugaad Innovation Aficionado. Web Application Development. Cryptocurrencies & Open Blockchains Apasionado.