Customer Self Service or The Wonders of Digital Communities

Originally published at leblogdecarlos.com on December 4, 2016

Customer Self Service: Banking Use Case

Salesforce Communities.

Customer Self-Service Business Impact

Customer Self Service: Retail Use Case

Zendesk Help Center.

Customer Self Service: State of Service Report

Salesforce State of Service Report 2015

Customer Self Service: Utilities Use Case

Do You Dream Up Chatbot Experience.

In a nutshell

Self Service is awesome. And AI will tell. More stories on Chatbots & AI are here available: AI for Customer Service, Retail Bots, Text Bots for Business, Einstein Bots.

More stories on Trailblazing IT — the eBook

Please reach out if you have any questions.

Thank you!

This is the twelfth of a series of articles I published between 2015 and 2017 on www.LeBlogDeCarlos.com. Unfortunately that publication is no longer online. My web host provider from back them erased it because I missed a monthly payment when my credit card expired (after being a customer for 5 years). Luckily I was able to back up for some of it locally. Specially writings for 2015. During 2016, as a blog writer, I would go from first to final draft directly in the blogging platform I used back then. Even though most of these articles are unfortunately lost, I have nonetheless decided to bring back what was left of these contents. This time on Medium.

Thank you!