Serve Knowledge Article Intelligence conversationally on Slack for Service. With the advent of Salesforce’s Service Cloud for Slack App — Companies can swarm around cases, incidents, and other service-related issues and requests, faster, on their Digital HQ: Slack. Now: these companies can harness the power of Einstein Bots right there…

10 Einstein Bots related Sessions You Can’t Miss at Dreamforce 2022! Dreamforce 2022 is here! And with that, numerous sessions will be showcasing the Einstein Bots Experience. There are many opportunities for you to discover how Salesforce.com’s …

Happy Dreamforce 2021! Running short on time? Cherry-pick what works best for you to read now. There’s roughly a two-minute read per section. Then come back later :) Table of Content Introduction or why Einstein Slack Bots “ou La Destinée” A once-in-a-generation opportunity that was meant to be About Slack & Salesforce —…

There are tons of bot builders out there. But what makes some of these players excel from one another? What makes a great bot builder experience today and what should you be looking at when scouting solutions in the market? Let’s uncover these topics together and kick off today’s Bots…

There’s been a lot of excitement around chatbots for business and bots in general for a number of years now. That said, market projections may vary significantly depending on the analyst or magazine. …

Probably like for many people out there, 2020 and 2021 have been the most difficult and weird years I’ve ever lived, personally. With challenges and sadness but also with learnings and successes. …

Tips & Tricks for Admin Experience & Configuration — Are you wondering how to use Messaging Channels with Person Account on Salesforce? Or are you struggling trying to make this work? You’ve arrived to the right place. In this article I will show you how to configure Salesforce to use Messaging on Person Account today.

Thank you for landing here and welcome to Chapter 3 for Joining Bitcoin in 2021 series! In the previous two chapters, we’ve covered the basics you need to start both your crypto education as well as your crypto fund management journey. …

Thank you for landing here and welcome to Chapter 2 for Joining Bitcoin in 2021 series! In the previous article we explored how to kick start your crypto education focusing on the Bitcoin network first. Here are some of my recommendations from this point onwards. …