lecharles🌅 The Sunrise of AI Agents 👩🚀AI is moving at lightning speed and it’s revolutionizing businesses in unimaginable ways. As companies strive to stay competitive, the…Sep 16Sep 16
lecharlesUnlocking the Future of CRM with Einstein: Your Spoiler-Alert Guide to Dreamforce 2023Table of Contents: pilot, spoiler alert, top sessions you cannot miss.Sep 11, 2023Sep 11, 2023
lecharlesTDX’23 — LLMs or The Beauty of Large Language Models in Enterprise SoftwareImpact of Large Language Models (LLMs) such as Open AI’s GPTs on Enterprise Software: A look into the near and long-term future of…Mar 6, 2023Mar 6, 2023
lecharles[Spoiler Alert] Einstein Knowledge Bot Pilot for Service Cloud Slack AppServe Knowledge Article Intelligence conversationally on Slack for Service.Sep 19, 2022Sep 19, 2022
lecharlesEinstein Bots Everywhere All at Once10 Einstein Bots related Sessions You Can’t Miss at Dreamforce 2022!Sep 17, 2022Sep 17, 2022
lecharlesEinstein Slack Bots — Future of Work, Chapter One: DestinyRunning short on time? Cherry-pick what works best for you to read now. There’s roughly a two-minute read per section. Then come back…Sep 21, 2021Sep 21, 2021
lecharlesA First Glimpse into the Bot Builder Landscape in 2021There are tons of bot builders out there. But what makes some of these players excel from one another? What makes a great bot builder…Aug 30, 2021Aug 30, 2021
lecharlesLooking at the Bot Builder Market & a few Back of a Napkin NumbersThere’s been a lot of excitement around chatbots for business and bots in general for a number of years now. That said, market projections…Aug 30, 2021Aug 30, 2021
lecharlesA Product Management Look-Back on Conversational ExperienceProbably like for many people out there, 2020 and 2021 have been the most difficult and weird years I’ve ever lived, personally. With…Aug 29, 2021Aug 29, 2021
lecharlesDemystifying Messaging & Person Account on Salesforce.comTips & Tricks for Admin Experience & ConfigurationApr 19, 20211Apr 19, 20211